MICROSOFT TEAMS:
UX/technical writing
During the outset of Covid (and beyond), I wrote, edited and improved high-visibility pages (“sign up” pathways and other entry points, for example) and help/support articles for a wide range of functions.
Writing included: step-by-step instructions, logical/narrative explanations, and UX microcopy.
Handled critical product documentation and error-finding associated with Covid-19 and increased usage of Teams
Wrote, edited, managed Help articles about product features and changes (web, local app, mobile app)
Produced UX copy that aligned with Teams Help content (and Microsoft Office, more broadly)
Collaborated with Content Designers, Product Managers, UX Designers, Research, Legal
Helped the Content team navigate confusing changes associated with a migration of the main CMS from SharePoint to GitHub
Links to a few live articles that appear to be unchanged from my last edits (a while ago):
